Frequently asked website design website maintenance and website hosting questions

1. What's the turn around time for completing new websites?

The average turn around time for your website to be complete is 1 to 3 weeks once we receive all the information from you needed in the development. More complex websites can take a longer, but most all are completed within a two week time frame. We will be able to give you a better idea once we know what it is you need accomplished. Please contact us for further information.

2. What do I have to do to get started?

The best way to begin is to fill out our Contact form. This is the best way to give us more information about your idea. We will contact you for additional information and for exact quotes, if needed. We are an all inclusive company, which means we handle every aspect of your website. If you're ready to get started, complete the Contact form and we'll be in contact with you to discuss more details.

2. Do you charge set up fees for any work?

No. There are no setup fees involved with anything that we do. Some companies charge a setup fee to register your domain name, and some charge to setup your hosting account. We do not, never have, and can't see anywhere in the forseeable future where we ever will.

3. I have a website, can I transfer my site to you for hosting only?

Yes you can. We offer some of the best hosting plans available, on a server that has a 99.9% uptime guarantee. Along with being "on" all the time, you also receive a great control panel for managing your website, stats that show you who, what where, and how your customers are visitng your site, as well as access to email accounts, autoresponders, and tons more. If you're interested in more about hosting, or, to sign up, just visit our Hosting Section for more.

4. How do I transfer my domain name to your company for hosting?

You will need to have the Registrar (the company you registered your domain name with) and gather together the user name and password for your account. It's important that the "registered owners" email address is accessible by you as well. (if you own the domain name, it should be under your email address) When we make changes to where your domain name will be hosted, it will be that address which will need to confirm the changes. With this information we can transfer your existing website to our hosting server. If you know how to do this, and simply need our name servers, they are: ns1.server-cmedia.com and ns2.server-cmedia.com

5. Do you maintain sites as well?

We sure do. In fact, we've maintain just about every single website we've every done at some point in time. (With the exception of those who are no longer in business, and the inevitable few who have moved) Maintaining websites is one of the strongest aspects of our business. We'd be happy to discuss the ongoing maintenance of your website with you at any time. If you're considering doing a newsletter, a weekly email campaign, perhaps offering on-going specials, we can help you get started the correct way, as soon as you'd like. Contact us for more info.

6: How do I send my website updates to you?

Delivery of updates can be done in a few ways.

1. Email always works best. If you are able, send what you need updated to us by email, including any photos, with an exact description of what needs to be done. Or you can use our on-line form, and send in up to 5 pages of info at a time, including 20 images at this URL

2. By Fax. If you have documents that cannot be sent through email, then you can fax them to us. Our fax is monitored often, and your updates will get right to us. If you have photos, they will still need to be emailed, or delivered to us in another way. Either by obtaining them from a website you are authorized to take them from, or by regular mail. 815-297-8800

3. By regular Mail.

4. We need to have some type of written instructions on what you want done. By telephone does not work, so this is not an option, unless it is something minor.

7. This is my first website, and I don't know much about the process. Will you help me understand what's involved?

Yes we will. We realize a lot of people aren't exactly sure of the process it takes to start, build, and maintain a website. It's ok. We are happy to answer any and all of your questions about getting your website off the ground, in fact, our staff actually enjoys providing that information to you. Like a lot of things, it "can" get very confusing. We will explain the entire process to you in plain english, so you walk away with a complete understanding of what it will take getting your website off the ground.

8. Do you have references? Is there anyone I can talk to about your company, or your services?

Yes we do! Visit our clients section on this website, and feel free to contact any one of the businesses and ask them any question about us you'd like.

9. Do you have have shopping carts for my ecommerce website?

Yes. We have a number of shopping carts and payment gateways that we work with, individually adapted to each clients needs. Complete with tax, shipping, order tracking for you and your customers, product statistical reports, and a lot more. If you'd like to see some of our stores in action, visit out clients page.

10. What about security. If you build a store for me, will the transactions be secure?

Yes. We offer a 128 Bit Secure Server SSL Certificate on our secure server for all of your sensitive transactions. Our SSL is offered to you FREE with every E-Commerce website we build.

11. What do I do if I have a problem with a website?

Online technical support is available over 16 hours a day, 7 days a week. If you have an emergency situation, we promise to have it resolved, within one hour, often less. Contact Support here

12. How do you bill clients?

For all of our website services we will bill you by mailing, faxing or emailing you an invoice. For new websites, once we have discussed the cost involved, we work on a 75% down, 25% final when the website is completed. Domain names and the first months hosting fee are figured into the website design invoice.

Monthly hosting is billed at the end of each month. Again, we will send you an invoice for this. Payments for all services is required within 10 days of you receiving our bill.

13. What methods of payment do you take?

We accept company and personal checks, bank transfers, money orders, certified checks, and cash, and PayPal, which allows you to pay with VISA, MC, AMEX, and Discover.